Car Doc Maintenance Program

Car Doc Maintenance & Membership

What is Car Doc Maintenance? Simply put, it is a vehicle maintenance and membership program designed to save you money and give you peace of mind. Car Doc Maintenance comes in three packages:

2-Year Car Doc Maintenance
A COMPLIMENTARY package included with every pre-owned vehicle – includes six oil changes and six tire rotations.
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3-Year Car Doc Maintenance
Lock in three years of vehicle maintenance at today's pricing. The three year package perfectly wraps around OEM maintenance packages – extending coverage and benefits to suit your driving needs.
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5-Year Car Doc Maintenance
Set it and forget your vehicle maintenance for five years – at today's parts and labor rates. Brakes, rotors, alignment, oil changes and more are included.
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12% OFF

As a Car Doc member you receive 12% off all retail service, parts and accessory purchases.

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Car Doc saves you money. Review the coverage and benefits and you'll see the value of included services eclipses the cost of the program. Lock-in essential vehicle maintenance services at today's prices.

Car Doc brings peace of mind to thousands of satisfied customers from coast-to-coast. The doc is in. Find out what Car Doc can do for you!

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FAQ

Coverage & Benefits

Benefit Five Year Three Year Diesel Value

Lube, Oil & Filter Change

Every 5,000 Miles

 15 9 10 $750

Tire Rotation

Every 5,000 Miles

 15 9 10 $250

Engine Air filter

Every 15,000 Miles

 5 3 5 $250

Cabin Air filter

First 25,000 Miles

 1 1 N/A $300

Oil Treatment

The first Oil Treatment is covered under the Car Doc. We bet the added performance will make this a “no brainer” in the future.

 1 1 N/A $30

Four-Wheel Alignment

The first four-wheel alignment at 15,000 miles is covered under the Car Doc. Moving forward, your Service Advisor will make recommendations on alignment issues.

 1 1 1 $180

Fuel Induction Service

The Car Doc program covers the first flush at 15,000 miles. Getting your fuel system squeaky clean keeps your engine running smooth and you feeling good.

 1 1 1 $225

Brake Service

Replace Brake Pads & Turn Rotors at 30,000 miles for front and 60,000 miles for rear.

 2 1 0 $650

Multi-Point Inspection

 FREE

Towing Allowance

We will reimburse you up to $100 per incident for towing allowance.

 $100

12% Discount of Parts and Service & Accessories

From all weather floor mats to mufflers, the Car Doc program offers a discount of 12% on anything in our shop.

 $550

CARFAX

Access a complete vehicle history report through CARFAX. It's complimentary with the Car Doc program.

 $100

Vehicle Appraisal

Curious about the value of your vehicle? We'll do a complete inspection of your vehicle and provide you with a real-time appraisal figure.

 FREE

$500 Towards Next Purchase of a New or Used Car

When it comes time to purchase your next vehicle, the Car Doc program provides a $500 Gift Certificate to be deducted from the purchase price. Cha-ching!

 $500

Free Loaner Car

Enjoy preferred and complimentary access to our fleet of loaner cars. When available or practicable. Convenience is king with the Car Doc!

 $150

*This is not the Car Doc contract. See contract for complete program details and requirements.

Total Value: $4,035

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FAQ

Two (2) Year Car Doc Plan Standard with every pre-owned vehicle purchase.*

Two Year Car Doc Plan Service Schedule

Six lube, oil, and filter changes

Six (6) lube, oil, and filter changes.

Six tire rotations

Six (6) tire rotations.

*Not valid on Luxury pre-owned vehicles.

Membership Amenity

Have you always wanted to roll up to the Express Lane like you own the place even if you’re just stopping by for a complimentary car wash? As a member of the Car Doc program, consider it your birthright. Have you been eying the snazzy all-weather floor mats in our Parts Department? Splurge a little – as a Car Doc member you receive 12% off all retail service, parts and accessory purchases. Free CARFAX reports and friendly service are just the tip of the iceberg. Keep your eyes peeled, we call out more Car Doc amenities throughout this brochure and the dealership. Too curious to wait for the full scoop? Ask your Car Doc Customer Care Representative for all the details.

Convenience & Safety

The Car Doc program provides comprehensive convenience and coverage including Towing Allowance. And, don’t forget; you can access our loaner cars if available and when practicable. Plus, because the entire Car Doc program can be financed over the course of your car loan or lease, it adds little to your monthly payment, adds huge savings to your wallet, and keeps you on budget month–in–and–month–out.

Recommended Maintenance

This isn’t the fun stuff, but it’s the stuff that keeps your car, truck, minivan or SUV operating at peak performance. It’s the stuff that protects your vehicle’s resale value, maximizes fuel economy and improves overall vehicle performance. We have taken the liberty to simplify your owner’s manual by scheduling all services in an easy to follow 5,000 mile interval to help you manage your time and wallet. The Doc’s got you covered, so go ahead; open up and say, AHHH!

Preventative Maintenance

Like a daily vitamin or a balanced diet, preventative maintenance is oftentimes overlooked. Why? Because it’s the blah, blah, blah. We’ve been harping on it for so long, you’ve probably tuned us out. Sure, deep down we all know that preventing a car cold is preferred over remedying a car catastrophe, so get the Car Doc and get ahead of the game. Preventative maintenance services may even extend the warranty of some vehicle parts and components. While some of the recommended repairs may be considered “elective,” the long term gains are sure to outweigh the nominal out-of-pocket expense. So, go the extra mile for your car. It’ll return the favor.

Wear Items

Okay, we’re going to shoot you straight, Doc. Most membership and maintenance programs do not cover wear items. Lucky for you, Car Doc is not your average membership and maintenance program. Front and Rear Brakes are covered under the Car Doc program – we’ll replace the front brake pads and turn the rotors at 30,000 miles. At 60,000 miles, we’ll replace both front and rear brake pads and turn the rotors. Yes, we’ll even do this for you, Mr. Left Right Left Right.

Three and Five Year Service Schedule

Three (3) Year 5,000 to 45,000 miles

  

Five (5) Year 5,000 to 75,000 miles
Service Items 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000 50,000 55,000 60,000 65,000 70,000 75,000
Replace Engine Oil
Replace Engine Oil Filter
Replace Drain Crush Washer
Adjust Tire Pressures
Top Off Fluids
Perform Multi-Point Inspection
Tire Rotation
Replace Engine Air Filter
Replace Cabin Air Filter
Brake Pad Replacement & Turn Rotors

Front

Rear
Oil Treatment
Balance Tires
Perform 4 Wheel Alignment
Perform Fuel Induction Service
Deodorize & Disinfect
Wiper Blade Replacement
Battery Service
Replace Transmission Fluid & Flush
Serpentine Drive Belt (Fan Belt)
Power Steering Fluid Exchange
Perform Brake Fluid Exchange
Perform Coolant Fluid Exchange
Spark Plug Replacement

Covered by the Car Doc | Recommended Service

*If you purchase a used vehicle your mileage will not match the above chart. **Some services may be required sooner or later depending on driving habits and conditions. ***The diesel plan/schedule looks different than this. See Car Doc Customer Care Representative for details.

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FAQ

Car Doc FAQ

Q: What can you tell me about towing allowance?

A: We will reimburse you up to $100 per incident for towing assistance expenses if the vehicle becomes inoperable due to damage to tire(s) and/or wheel(s) from a road hazard. This allowance is comprised of towing service. You must make your own arrangements for towing allowance.

Q: Why should I prepay for my vehicle’s maintenance?

A: Over the years, we’ve heard a lot of reasons for purchasing a pre-paid maintenance program. The two most common reasons are BUDGET and DISCOUNTS. Paying for regularly scheduled maintenance at the time of vehicle purchase allows you to lock–in the cost for those items at today’s prices with a HUGE discount just like buying your cable and Internet in a “bundle.” Plus you can finance the cost over the life of your loan so most of your maintenance costs spread out evenly each month. Plus, the 360-degree services provided by the Car Doc program protect the value of your vehicle and maximize its resale value.

Q: What type of oil is used in Car Doc oil changes?

A: In all cases, the Car Doc uses the manufacturer recommended oil – traditional, blend, synthetic, etc. Car Doc even ups the ante using great brands like Pennzoil to deliver the best performance and value possible. Car Doc oil changes are comprehensive – no extra costs like some other maintenance plans.

Q: Is the Car Doc only available on New vehicles?

A: No, the Car Doc can be purchased with any new or used vehicle - including diesel - as well as leased vehicles. Used vehicles will just start their interval services at the current mileage and continue for the duration of the plan.

Q: How is the Car Doc program administered for Used vehicles?

A: Car Doc services are performed using the same intervals and frequency as New vehicles. The only difference is that the vehicle mileage at purchase is “mile one” for the intervals. For example, if you purchase a used vehicle with 46,000 miles, at 51,000 miles - 5,000 miles post-purchase - your vehicle would receive its first Car Doc Oil and Filter change.

Q: Why would I need a CARFAX on my own car?

A: Confirming CARFAX has accurately captured all service records and data is a good idea - especially when it comes time to selling your car. If an inadvertent mistake has been made, catch it early and easily under the Car Doc's complimentary CARFAX program - a $44.99 value each time a CARFAX report is pulled.

Q: What if I don't use all the Car Doc services within the specific time and mileage period?

A: The Car Doc allows for a 2-year grace period to continue to receive and utilize maintenance services. The Car Doc Membership Benefits – 12% Off (when available) parts, service, and preventative maintenance, CARFAX, Vehicle Appraisals, and Complimentary Loaner Cars continue for the life of vehicle ownership.

Q: Where can I use the Car Doc Program?

A: The Car Doc services can only be redeemed at the dealership where the program and vehicle were originally purchased, or at any Victory Automotive Group dealership. For a complete list, visit VictoryAutomotiveGroup.com.

Q: I did not purchase the Car Doc at the time of my vehicle purchase. Is it too late to participate?

A: It's never too late to take advantage of the Car Doc. You can purchase Car Doc and join our membership anytime. Please see a Car Doc Customer Care Representative to discuss enrollment and financing opportunities.

Q: Why do you schedule everything in 5,000-mile intervals - that doesn't match my Owner's Manual?

A: We know. Our Owner's Manuals are guides to maintaining our vehicles, but let's face it, not everyone follows this to the T. We broke down all of our services into 5,000-mile intervals to match the manufacturers' recommendations as closely as possible, while also trying to budget the average driver's driving habits to fit our program. Feel free to deviate from the plan as often as you'd like.

Q: Who do I call for help?

A: If you are unsure who to call the best place to start is always the purchasing dealership.

Q: What's in a Multi-Point Inspection?

A: It depends. At different mileage intervals our technicians are trained to inspect various items on your vehicle. Rest assured that they rarely miss something and always inspect the core components and functions of your vehicle each visit. Below is a list of a typical inspection:
  • Check all fluid levels, condition of fluids and leaks
  • Check and adjust parking brake
  • Check condition of alignment
  • Check radiator fan performance
  • Evaluate exhaust system
  • Inspect air filter
  • Inspect all lights
  • Inspect brake hoses and lines
  • Inspect cooling systems hoses and connections
  • Inspect distributor cap, rotor and spark plug wires
  • Inspect drive belts
  • Inspect drive shaft boots
  • Inspect exhaust system
  • Inspect front and rear brakes
  • Inspect fuel lines
  • Inspect safety and lighting equipment
  • Inspect suspension components
  • Inspect tie rod ends, steering gear box and boots
  • Inspect tire wear
  • Inspect under the body for wear or damage
  • Inspect wiper condition
  • Lubricate latches and hinges

Car Doc Sign Up

Welcome to the Car Doc, the premier maintenance and membership program designed to provide quality budgeted car care, preventative maintenance and membership amenities to topnotch customers – like you!

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